Payment Policy

Last updated: February 19, 2026

GRAUSAN is dedicated to ensuring a safe, quick, and dependable checkout process for every customer. We support a diverse range of payment options to facilitate secure and easy transactions.

Below, we have outlined our accepted payment methods, security measures, and billing protocols for orders, which are processed in US Dollars (USD).

1. Accepted Payment Methods

You may utilize the following payment options at checkout. These methods generally appear in the following order:

American Express (Amex): Choose the credit/debit card option to pay with your Amex.
Apple Pay: Available for users on supported Apple devices, allowing for secure verification via Touch ID, Face ID, or passcode.
Google Pay: A streamlined payment option using cards stored within your Google Account.
Mastercard: We accept all major credit and debit cards issued by Mastercard.
Maestro: Maestro debit cards are accepted.
Shop Pay: An accelerated checkout solution for Shopify. It saves your email, shipping, and payment details to speed up future purchases.
UnionPay: Both credit and debit cards are accepted.
Visa: We accept all major credit and debit cards issued by Visa.

2. Currency

All prices listed on our website are displayed in US Dollars (USD), and all transactions will be processed in USD.

3. Payment Security (PCI Compliance)

Your security is paramount. Our store operates on Shopify, a Level 1 PCI DSS (Payment Card Industry Data Security Standard) certified platform, representing the highest level of credit card data protection.

SSL Encryption: We utilize advanced 128 Bit Secure Socket Layer (SSL) technology to encrypt all payment data. You can confirm this security by checking for the "https" prefix and the closed lock symbol in your browser's address bar.
Data Privacy: GRAUSAN does not view, store, or access your sensitive bank details or full credit card numbers. Transactions are handled entirely by our secure payment processors. We retain only your shipping/billing info, order details, and the last four digits of your card.

4. Payment Timing and Verification

Immediate Payment: Full payment is required at the time you place your order. We are unable to ship items or reserve inventory until payment is successfully cleared.
Fraud Prevention: To ensure safety, all orders undergo verification. We reserve the right to cancel or refuse orders due to suspected fraud, unauthorized activity, or pricing/product errors. We may reach out to confirm your billing details prior to shipment.

5. Taxes and Duties

All prices displayed on our website are final and include any applicable taxes. What you see at checkout is the total amount you will pay.

There are no exceptions: customers will not face additional tariffs, import fees, or customs duties upon delivery.

6. Payment Issues and Refunds

If your transaction is declined, please verify your billing address, card details, and available funds. You may also attempt the purchase using a different payment method.

Refunds are processed to the original method of payment in adherence to our return and refund policy. If your return is approved, your refund will be processed within 7 days of inspection. Please note that it may take an additional 5-7 business days for your bank or credit card company to post the funds to your account.

If you encounter ongoing payment problems, please reach out to our support team rather than initiating a chargeback with your bank.